Jim Serger
Business book and true story about a bicycle shop and the art of customer service. I rode a bicycle from Carmel, Indiana to Orando, Florida for cancer--having not been on a bike I needed guidance, sure enough my local bicycle shop got me from zero miles to 2000 miles and I reached my destination in 150 days.
I the customer had to write a book about the craft of customer loyalty, customer service and how positive customer interactions always pay-off.
The book has 10 keys to customer service the shop expressed to me and through my writing I found this was apparent in all bicycle shops across the world--
Customer service and leadership run neck and neck with me--you can't have one without the other--for all employees are customers as well--Leadership is a role ALL can play, the lowest can still lead if WE allow him too--people never stop amazing me. I believe in putting people first.
I have been in the customer service/small business sector since my high school years working at a one-million dollar convenient sore in Cincinnati--first job was a bottle boy.
I enjoy reading books averaging 80 books a year as well as I enjoy writing.--funny thing I had not read a book in 20 years--then in 2009 a speaker challenged me to read 15 minutes a day--that habit turned into the best habit I ever picked up. 1-2 hours a day reading, good thing is my kids picked that habit up.
My first book was Go The Distance. Published in 2011 with me father--true story about how far are you willing to go for a loved one--well we went the distance and our relationship is stronger today than ever before.
I have worked with many major events--Super Bowl, Indiana State Fair, Indianapolis 500, Brick Yard 500, Notre Dame football, Indianapolis Colts, Cincinnati Reds, Cincinnati Bengals, Kentucky Derby.
Currently I am a Operations Manager with G2 Secure Staff working at Indianapolis Airport.
Business book and true story about a bicycle shop and the art of customer service. I rode a bicycle from Carmel, Indiana to Orando, Florida for cancer--having not been on a bike I needed guidance, sure enough my local bicycle shop got me from zero miles to 2000 miles and I reached my destination in 150 days.
I the customer had to write a book about the craft of customer loyalty, customer service and how positive customer interactions always pay-off.
The book has 10 keys to customer service the shop expressed to me and through my writing I found this was apparent in all bicycle shops across the world--
Customer service and leadership run neck and neck with me--you can't have one without the other--for all employees are customers as well--Leadership is a role ALL can play, the lowest can still lead if WE allow him too--people never stop amazing me. I believe in putting people first.
I have been in the customer service/small business sector since my high school years working at a one-million dollar convenient sore in Cincinnati--first job was a bottle boy.
I enjoy reading books averaging 80 books a year as well as I enjoy writing.--funny thing I had not read a book in 20 years--then in 2009 a speaker challenged me to read 15 minutes a day--that habit turned into the best habit I ever picked up. 1-2 hours a day reading, good thing is my kids picked that habit up.
My first book was Go The Distance. Published in 2011 with me father--true story about how far are you willing to go for a loved one--well we went the distance and our relationship is stronger today than ever before.
I have worked with many major events--Super Bowl, Indiana State Fair, Indianapolis 500, Brick Yard 500, Notre Dame football, Indianapolis Colts, Cincinnati Reds, Cincinnati Bengals, Kentucky Derby.
Currently I am a Operations Manager with G2 Secure Staff working at Indianapolis Airport.
