Don Crawley
CSP, DTM
WA, USAs a keynote speaker for IT conferences and meetings, I teach tech people how to get along so they can work together, get things done, and take care of customers.
As the author of eight books for IT pros on subjects ranging from Linux servers and Cisco firewalls to compassion and customer service, I understand IT people and IT culture.
The National Speakers Association has awarded me the CSP (Certified Speaking Professional) credential. The CSP designation requires an independent audit of my presentation skills, customer satisfaction, financial performance, and ethics. It is held by fewer than 12% of speakers worldwide.
In 2017, I became only the second person to be awarded the Max Dixon Award for Eloquence in Public Speaking by the National Speakers Association Northwest Chapter.
Toastmasters, International has awarded me the DTM (Distinguished Toastmaster) award for excellence in public speaking.
I have more than 40 years of experience working with workplace technology and automation and hold multiple technical certifications, including Linux+ and IPv6 Silver Engineer. In the past, I've held MCP, MCT, MCSE, and CCNA Security certifications.
To learn about my philosophy of customer service in IT, watch the short video here: https://vimeo.com/159968865
I have spoken before audiences in all 50 states and Canada, plus Great Britain, Scotland, Ireland, Australia, India, and the Sultanate of Oman.
As a keynote speaker for IT conferences and meetings, I teach tech people how to get along so they can work together, get things done, and take care of customers.
As the author of eight books for IT pros on subjects ranging from Linux servers and Cisco firewalls to compassion and customer service, I understand IT people and IT culture.
The National Speakers Association has awarded me the CSP (Certified Speaking Professional) credential. The CSP designation requires an independent audit of my presentation skills, customer satisfaction, financial performance, and ethics. It is held by fewer than 12% of speakers worldwide.
In 2017, I became only the second person to be awarded the Max Dixon Award for Eloquence in Public Speaking by the National Speakers Association Northwest Chapter.
Toastmasters, International has awarded me the DTM (Distinguished Toastmaster) award for excellence in public speaking.
I have more than 40 years of experience working with workplace technology and automation and hold multiple technical certifications, including Linux+ and IPv6 Silver Engineer. In the past, I've held MCP, MCT, MCSE, and CCNA Security certifications.
To learn about my philosophy of customer service in IT, watch the short video here: https://vimeo.com/159968865
I have spoken before audiences in all 50 states and Canada, plus Great Britain, Scotland, Ireland, Australia, India, and the Sultanate of Oman.
How to be a Compassionate Geek: Enhancing Customer Service Through Compassion and Respect
This program is perfect for:
- IT audiences (and other technical audiences)
- Network administrators
- Front-line tech support staff
- System administrators
- Database Administrators
- Developers
- Computer and network security personnel
- CIOs
- CTOs
- An understanding of...
The Influential Leader of People in an Age of Machines
Format: Keynote Speech (20 to 90 minutes)
Who Should Attend?
This program is perfect for:
- MSP Owners and Managers
- VAR Owners and Managers
- IT Leaders Including Managers and Supervisors
- Information Services Managers
- Network Managers
- Help Desk Managers
- CIOs
- CTOs
The audience will leave with:
- An understanding of how to...
Customer Service, Compassion, and Computers: Making Them Work Together to Enhance Customer Relations
- IT audiences
- Network administrators
- Front-line tech support staff
- System administrators
- Database Administrators
- Developers
- Computer and network security personnel
- CIOs
- CTOs
The audience will leave with:
- A sense of how compassion and...
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