Laurie Barkman
Laurie Barkman is a customer service expert. She worked in the hospitality industry for over twenty five years, starting off as a food & beverage server at Boston Pizza and then worked her way up to Director of Sales & Marketing for a national hotel management company. Along the way, she has seen the impact that excellent customer service, both internal and external, can have on a business.
Her mission is to provide companies the training and resources they need to be customer service leaders. Laurie is fun, she is dynamic and she is a firm believer that by far the majority of people want to be great at what they do, but they're just not sure how to be great.
Why Customer Service?
A lot of time, effort and money go into a successful sales and marketing strategy. All that time, effort and money is lost if a customer decides to try your product or service and then leaves, vowing never to return, because of poor service. Even worse, chances are they will share their negative experience with others. How much more do you need to spend on sales and marketing efforts to replace those lost customers?
Instead of spending more money on customer acquisition, improve your customer's overall service experience! Your customer service team can make, or break, someone's day. A customer service professional can turn a customer into a raving fan or a ranting hater.
Customer Service from the Inside Out focuses on helping supervisors and managers develop a culture of support that includes the following:
- A strong service promise
- Detailed service standards
- A framework to measure performance
- Effective coaching
Laurie respects and recognizes the knowledge and skills employees bring to the table. Her keynotes are dynamic, fun and most importantly, effective.
Laurie Barkman is a customer service expert. She worked in the hospitality industry for over twenty five years, starting off as a food & beverage server at Boston Pizza and then worked her way up to Director of Sales & Marketing for a national hotel management company. Along the way, she has seen the impact that excellent customer service, both internal and external, can have on a business.
Her mission is to provide companies the training and resources they need to be customer service leaders. Laurie is fun, she is dynamic and she is a firm believer that by far the majority of people want to be great at what they do, but they're just not sure how to be great.
Why Customer Service?
A lot of time, effort and money go into a successful sales and marketing strategy. All that time, effort and money is lost if a customer decides to try your product or service and then leaves, vowing never to return, because of poor service. Even worse, chances are they will share their negative experience with others. How much more do you need to spend on sales and marketing efforts to replace those lost customers?
Instead of spending more money on customer acquisition, improve your customer's overall service experience! Your customer service team can make, or break, someone's day. A customer service professional can turn a customer into a raving fan or a ranting hater.
Customer Service from the Inside Out focuses on helping supervisors and managers develop a culture of support that includes the following:
- A strong service promise
- Detailed service standards
- A framework to measure performance
- Effective coaching
Laurie respects and recognizes the knowledge and skills employees bring to the table. Her keynotes are dynamic, fun and most importantly, effective.
Customer Service from the Inside Out
Customer Service from the Inside Out is designed for supervisors and managers. The ability of a team to provide excellent service starts with clearly identified service standards and expectations. That ability grows and flourishes with a commitment on the part of supervisors and managers to provide their team with through effective training, coaching and mentoring. It means recognizing and valuing the contribution of each person on the...
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