John Spence

This is John's most intensive business improvement workshop and was created specifically to help a management team take a hard, honest look at their business and determine exactly where their strengths and weaknesses are, and then create a focused plan for how to succeed at a higher level in the marketplace.  John has presented this program to CEOs and senior managers in more than 200 companies with extremely positive results.

 Some of the key elements of this workshop...

Based on the more than five years of intensive research that John carried out to write his book “Excellence By Design: Leadership” as well as his personal experience working with some of the world’s top leaders in business, government, higher education and the non-profit sector – this program will identify the key characteristics of outstanding leaders in a clear, straightforward and practical manner.

Taught as a mixture of lecture, group discussion, individual and group workshops,...

Based on the findings of a national Gallup poll, the Great Places to Work Study, the Firms of Endearment Study and John's personal experience working in some of the top companies in America, this session focuses on what it takes to build and sustain an organizational culture that creates highly satisfied, engaged and loyal employees who possess an "ownership mentality.”  The goal of this program is for attendees to understand the importance of creating and supporting a culture that...

This workshop is what John refers to as, "strategic planning for your life."  This intensive and highly personal program is designed to help people taking an honest look at where their life currently is and help them create a specific, clear and focused plan to enjoy more happiness, balance and success in their life and career.

Some of the key elements of this workshop include:

• Understanding your true core values
• The power of questions
• Examining...

Following the format of an advanced MBA class, this one-day workshop will present “Best in Class” benchmarking studies on specifically what it takes to create and sustain a high performance team within an organization and then compares that information to the actual performance of your team as revealed through our customized Team Effectiveness Audit. The resulting gap analysis between the “current” state of your team and the “desired” state of a High Performance Team...

This course is designed as an executive-level overview of the critical aspects of effective strategic thinking, strategic planning and scenario planning and is based on a class that John has presented for more than a decade at the Wharton School of Business during the annual Securities Industry Institute. This program is a review of "Best in Class" programs from Harvard Business School, McKinsey and Company, Royal Dutch Shell and the writings of Mintzberg, Steiner and Finnie and will give...

In today's business world your competitors can often times copy your products, your prices, your technology, your distribution channels… almost everything except for your ability to clearly differentiate your business through delivering consistently superior customer service that creates highly engaged, satisfied and loyal customers.  John developed this workshop to help organizations understand the importance of customer service and give them the tools and ideas necessary to...