Susan Gunn

Susan Gunn

CFE

TX, US

I help dental practices uncover hidden vulnerabilities and build accountable systems that protect against embezzlement — using real-world experience, not theory.

Susan Gunn helps dental and healthcare practices uncover hidden vulnerabilities and build accountable systems that protect what they’ve worked so hard to build — using real-world experience, not theory.


With nearly 30 years of experience in practice management consulting, financial oversight, and fraud examination, Susan brings a rare depth of insight into how and why financial breakdowns occur within professional practices. She has conducted hundreds of investigations and consultations across the U.S. and internationally, helping professionals uncover fraud, strengthen systems, and restore trust within their organizations.


Susan began her career in corporate America before launching her consulting firm after recognizing a critical gap: many practice owners did not fully understand the financial health of their own business. She became a pioneer in developing practical, understandable systems that create accountability between practice management software and financial reporting — empowering owners to regain clarity and control.


A nationally recognized speaker, Susan is known for her engaging, story-driven presentations that combine humor, compassion, and hard-earned wisdom. Her sessions are consistently highly rated because audiences don’t just learn — they connect. Attendees often say they may forget the slides, but they remember the stories — and through those stories, they remember what matters.


Her work took a defining turn when a trusted employee stole from a practice she had helped train. That experience led Susan to become a Certified Fraud Examiner, deepening her commitment to helping professionals protect themselves before a problem ever occurs. Today, she is one of the few voices in dentistry who brings both investigative experience and practical prevention strategies to the stage.


Susan is the author of 47 books for professional practices, including Money In, Money Out, Managing Accounts Payable in Your Practice, and the widely used QuickBooks In Your Practice series. She also co-authored the American Dental Association’s Practical Guide to Expert Business Strategies and contributed to ADA Guidelines for Practice Success: Managing Finances Best Practices.


Previously a longtime Professional Member of the National Speakers Association, Susan has been recognized by Dentistry Today as a Leader in Consulting for over 20 years. The American Dental Association has also recognized her as a financial subject matter expert and appointed her as a consultant to the Council on Dental Practice.


In addition to her professional work, Susan is the author of the memoir Matters of the Heart, based on her 16-year journey caring for her parents and step-grandmother while building her business. This deeply personal experience shapes her perspective on leadership, resilience, and living a life that impacts others.


Susan lives in Arlington, Texas, and remains actively involved in her community, serving in leadership roles that support arts, tourism, and local development.


Susan’s goal is simple: to help professionals protect their practice, lead with integrity, and build systems that support both profitability and peace of mind.

Susan Gunn helps dental and healthcare practices uncover hidden vulnerabilities and build accountable systems that protect what they’ve worked so hard to build — using real-world experience, not theory.


With nearly 30 years of experience in practice management consulting, financial oversight, and fraud examination, Susan brings a rare depth of insight into how and why financial breakdowns occur within professional practices. She has conducted hundreds of investigations and consultations across the U.S. and internationally, helping professionals uncover fraud, strengthen systems, and restore trust within their organizations.


Susan began her career in corporate America before launching her consulting firm after recognizing a critical gap: many practice owners did not fully understand the financial health of their own business. She became a pioneer in developing practical, understandable systems that create accountability between practice management software and financial reporting — empowering owners to regain clarity and control.


A nationally recognized speaker, Susan is known for her engaging, story-driven presentations that combine humor, compassion, and hard-earned wisdom. Her sessions are consistently highly rated because audiences don’t just learn — they connect. Attendees often say they may forget the slides, but they remember the stories — and through those stories, they remember what matters.


Her work took a defining turn when a trusted employee stole from a practice she had helped train. That experience led Susan to become a Certified Fraud Examiner, deepening her commitment to helping professionals protect themselves before a problem ever occurs. Today, she is one of the few voices in dentistry who brings both investigative experience and practical prevention strategies to the stage.


Susan is the author of 47 books for professional practices, including Money In, Money Out, Managing Accounts Payable in Your Practice, and the widely used QuickBooks In Your Practice series. She also co-authored the American Dental Association’s Practical Guide to Expert Business Strategies and contributed to ADA Guidelines for Practice Success: Managing Finances Best Practices.


Previously a longtime Professional Member of the National Speakers Association, Susan has been recognized by Dentistry Today as a Leader in Consulting for over 20 years. The American Dental Association has also recognized her as a financial subject matter expert and appointed her as a consultant to the Council on Dental Practice.


In addition to her professional work, Susan is the author of the memoir Matters of the Heart, based on her 16-year journey caring for her parents and step-grandmother while building her business. This deeply personal experience shapes her perspective on leadership, resilience, and living a life that impacts others.


Susan lives in Arlington, Texas, and remains actively involved in her community, serving in leadership roles that support arts, tourism, and local development.


Susan’s goal is simple: to help professionals protect their practice, lead with integrity, and build systems that support both profitability and peace of mind.

Your Actions Speak Louder Than Words: Ethics Is YOUR Choice

Your company's written employee handbook may include a Code of Ethics or a Code of Conduct.

It may specify in detail what is acceptable and unacceptable behavior, listing bullet points to set the company's expectations. But do you see this Code of Ethics lived out in the work day?

It all begins with each individual's personal Code of Ethics.

Susan's sense of humor and real life stories drive home the point that ethics really are simply a choice...your choice...and that choice...

Ethics / IntegrityAudience ActivityEducational / InformativeInspirational / Life-changing

Embezzlement: For Your Eyes and Ears Only

Many speakers talk about embezzlement and yet practice embezzlement appears to be at all time highs.

What does it take for the practice owner to truly get what they must do to prevent embezzlement? A course like no other!

Seated at shared tables, attendees are restricted to doctors and spouses.   They learn the who, what, when, where, & whys of embezzlement by discussing actual, real life case studies.  I believe in course interaction because they...

BusinessAudience ActivityEducational / InformativeTechnical / Specific

Getting The Most Out Of QuickBooks In Your Practice

The Getting The Most Out Of QuickBooks In Your Practice course is centered on the most recent version of QuickBooks, following the current book version.

Susan will show your attendees everything they need to maximize their QuickBooks beyond tax accounting, to a highly effective yet simple practice management tool for financial analysis and goal planning.  Not a boring accounting class, Susan shares stories of the...
BusinessEducational / InformativeTechnical / Specific

Matters of The Heart: A Guide to Balancing Life & Caregiving

Most of you know I started my business 14 years ago, writing my first book 12 years ago. Most of you may not know why. I made the decision 17 years ago to step down from life in corporate America and find a job that would allow me to be available to my aging parents. Dad had already experienced a mild heart attack and none of my siblings lived near by.

It was a difficult decision that altered the next 16 years of my life. And,...
AgingEducational / InformativeInspirational / Life-changingHumorous / Funny

Unrelenting Greed: The Mind of an Embezzler

Embezzlement is alive and well in our society.   During the lifespan of a 30 year practice, there will be at least one embezzler, one thief on the payroll.

And, it is always someone the doctor trusts.

How then, can you help protect the practice? 

Protecting a practice becomes easier once you understand the mind of the embezzler.  

This is truly a unique presentation. There are seven logical steps involved in an employee stealing from a...

BusinessEducational / Informative

Ethics Questioned vs. Questionable Ethics

The norm used to be "If you didn't have anything nice to say, then say nothing at all." With those  sentiments thrown out the window, how easy is it to "do the right thing?" 

The "right thing" definition depends on the individual. What then goes into the thought process to  develop an ethical foundation. 

This presentation can be done virtually or in a webinar for up to 2 hrs. 

Learning Objectives: 

  1. Ethics definition...
Ethics / IntegrityEducational / InformativeInspirational / Life-changing

Money In, Money Out - It Really Is That Simple

In this digital information age, there are more moving parts than ever. Two software and three entities create one accounting system in all dental, medical, veterinary and chiropractic practices.

From banks and merchant card services to insurance companies and payment plans, there is a lot to keep track of and stay HIPPA compliant.

Susan breaks down the basics of organizing your practice finances to a working financial system. Based on her book...

BusinessEducational / Informative