Susan Keane Baker
CSP
CT, USSusan Keane Baker CSP is the author of Managing Patient Expectations: The Art of Finding & Keeping Patients. Her book has been #3 on Amazon.com's list of 100 top sellers in the general medicine category. She is co-author, with Leslie Bank, of "I'm Sorry to Hear That..." Real Life Responses to Patients' 101 Most Common Complaints About Health Care.
Her professional experience includes seventeen years in vice president and senior vice president positions at hospitals in New York and Connecticut. She created and directed the Quality Initiatives Program for a national PPO with nineteen million members.
She is a Fellow of the American Society for Healthcare Risk Management. Her articles have appeared in several publications, including American Medical News, Dental Economics, Connecticut Medicine, The Journal of the Association of Occupational Health Nurses, the Journal of the American Dental Association and Family Practice Management.
Susan served on the 2008 Board of Examiners for the Malcolm Baldrige National Quality Award. She is one of nine Commissioners on the State of Connecticut Commission on Medicolegal Investigations, for which she received the Connecticut Secretary of State's 2003 Public Service Award.
Susan Keane Baker CSP is the author of Managing Patient Expectations: The Art of Finding & Keeping Patients. Her book has been #3 on Amazon.com's list of 100 top sellers in the general medicine category. She is co-author, with Leslie Bank, of "I'm Sorry to Hear That..." Real Life Responses to Patients' 101 Most Common Complaints About Health Care.
Her professional experience includes seventeen years in vice president and senior vice president positions at hospitals in New York and Connecticut. She created and directed the Quality Initiatives Program for a national PPO with nineteen million members.
She is a Fellow of the American Society for Healthcare Risk Management. Her articles have appeared in several publications, including American Medical News, Dental Economics, Connecticut Medicine, The Journal of the Association of Occupational Health Nurses, the Journal of the American Dental Association and Family Practice Management.
Susan served on the 2008 Board of Examiners for the Malcolm Baldrige National Quality Award. She is one of nine Commissioners on the State of Connecticut Commission on Medicolegal Investigations, for which she received the Connecticut Secretary of State's 2003 Public Service Award.
Certificaciones y premios
