Ruby Newell-Legner
CSP
CO, US
Ruby Newell-Legner, Certified Speaking Professional, founded 7 Star Service* in 1994 with a singular mission: To provide the hands-on training employees need to create a more customer-focused work environment where everyone can excel on the job.
Over the last two decades, she has:
- presented more than 2300 training programs in eleven countries
- expanded her reach to 22 countries through her online learning programs presented via webinars
- offered plug and play staff development through her Customer Service DVD training system
- provided sustainable learning programs through her online resource center
Ruby helps businesses build strong teams between front line staff and management, and make exceptional customer service a way of life. Ruby works with you to build better relationships:
- from front-line employees to customers
- between co-workers and their peers
- from managers to the employees they supervise
With 25 years' experience as a public servant, front-line service provider and facility manager; Ruby has an uncommon level of experience that gives immediate credibility with program attendees and allows her to offer suggestions and recommendations based on actual hands-on experience working with the public. Her areas of expertise include:
- Leadership/Management/Supervision
- Customer Loyalty and Retention
- Onboarding new employees
- Internal and external customer service
Ruby's knowledge of business best practices in customer service is one reason why Ruby has trained management and frontline staff for more than 1000 businesses in the world. Her clients include:
- General Electric, Johnson & Johnson and Apple
- 350 municipal agencies and parks & recreation departments
- 34 New Recreation Facilities preparing to open
- 27 Professional Sports Teams and 60 sports and entertainment venues
- 26 Leisure Facilities in the United Arab Emirates
- 19 Theme Parks in North America
- 10 Franchises ranging from Education Services to Amish Furniture Dealers
- Facilities hosting Super Bowl XLI, the 2008 & 2013 Grey Cup, the US Open (tennis)
and the 2010 Olympics - The Burj Al Arab, frequently referred to as the only 7 Star hotel in the world
Ruby is a Certified Speaking Professional, a designation bestowed by the National Speakers Association (NSA) to less than 700 speakers in the world. After serving 3 years as a member of the National Board of Directors for NSA, she was elected Vice President and will serve as President of the National Speakers Association 2015-16.
Her new book, The Fan Experience: Creating a Culture to Turn Every Customer into a Fan
will be available in 2015.
* previously known as RubySpeaks, Inc.
Ruby Newell-Legner, Certified Speaking Professional, founded 7 Star Service* in 1994 with a singular mission: To provide the hands-on training employees need to create a more customer-focused work environment where everyone can excel on the job.
Over the last two decades, she has:
- presented more than 2300 training programs in eleven countries
- expanded her reach to 22 countries through her online learning programs presented via webinars
- offered plug and play staff development through her Customer Service DVD training system
- provided sustainable learning programs through her online resource center
Ruby helps businesses build strong teams between front line staff and management, and make exceptional customer service a way of life. Ruby works with you to build better relationships:
- from front-line employees to customers
- between co-workers and their peers
- from managers to the employees they supervise
With 25 years' experience as a public servant, front-line service provider and facility manager; Ruby has an uncommon level of experience that gives immediate credibility with program attendees and allows her to offer suggestions and recommendations based on actual hands-on experience working with the public. Her areas of expertise include:
- Leadership/Management/Supervision
- Customer Loyalty and Retention
- Onboarding new employees
- Internal and external customer service
Ruby's knowledge of business best practices in customer service is one reason why Ruby has trained management and frontline staff for more than 1000 businesses in the world. Her clients include:
- General Electric, Johnson & Johnson and Apple
- 350 municipal agencies and parks & recreation departments
- 34 New Recreation Facilities preparing to open
- 27 Professional Sports Teams and 60 sports and entertainment venues
- 26 Leisure Facilities in the United Arab Emirates
- 19 Theme Parks in North America
- 10 Franchises ranging from Education Services to Amish Furniture Dealers
- Facilities hosting Super Bowl XLI, the 2008 & 2013 Grey Cup, the US Open (tennis)
and the 2010 Olympics - The Burj Al Arab, frequently referred to as the only 7 Star hotel in the world
Ruby is a Certified Speaking Professional, a designation bestowed by the National Speakers Association (NSA) to less than 700 speakers in the world. After serving 3 years as a member of the National Board of Directors for NSA, she was elected Vice President and will serve as President of the National Speakers Association 2015-16.
Her new book, The Fan Experience: Creating a Culture to Turn Every Customer into a Fan
will be available in 2015.
* previously known as RubySpeaks, Inc.
7 Star Customer Service: Turn Every Customer into a Fan
This program offers the BIG Picture of Creating a 7 Star Workplace
Description: In a world where competition for the buyer's dollar is tighter than ever, the deciding factor between your company and another is often the experience a customer has during each touch point with your staff.
Ruby's proprietary 7 step process to promote 7 Star Service provides a roadmap for positive interactions with customers every step of the way through your Cycles of Service™. Leadership...
Talent Management: How to Attract, Hire, Reward, Motivate, and Train the Very Best People
Studies have proven that happy employees are more productive and will positively affect the bottom line of your business. Each of your staff members comprise your "human capital" and represent your agency in every program, class, and contact with your users. How can you enhance your onboarding process, your employee engagement and your staff development program to encourage positive, professional representation? In this workshop, Ruby will walk you through case studies of how others have...
Secrets to Keeping Our Customers Happy!
Description - Success in business and customer service go hand in hand. It's no secret why certain businesses keep their customers happy. They win their customers' trust and loyalty by developing long-term, satisfying relationships. This training program will help you develop skills to consistently promote and deliver positive service with every customer encounter.
This program is very interactive. It includes brainstorming, checklists, small group discussions and...
Promoting Positive Internal Customer Service
To offer outstanding customer service for our patrons, we must first provide excellent service on the inside of our organization. What steps are you taking to create a culture where every employee understands the importance of positive internal customer service? When employees at all levels of the organization embrace a high level of service on the inside, then positive service can be delivered to the outside.
This seminar teaches principles of positive...
Dealing with Upset Customers
Is the customer always right? No ... but they are the customer and we must do everything we can to resolve their issues and turn them into loyal advocates. Come learn how to diffuse their anger and turn them into lifelong fans.
You'll learn how to:
¨ Choose the right mindset when working with challenging customers
¨ Avoid what makes...
Leadership Strategies
In today's challenging business climate, companies are turning to proven leaders to develop new strategies and organizational initiatives. A rapidly changing workplace calls for new ways to work and lead. The effective leader will have developed new skills and talents for managing continuous change while balancing accountability. In this session, participants will examine the practical skills necessary to be an effective leader in today's workplace.
The following...
Miembro de
Certificaciones y premios
