Lenn Millbower
A 25-year Disney Institute, Disney Entertainment and Disney University learning leader, Lenn "The Mouse Man" Millbower saw the Disney method up close: Starting in Epcot Attractions, stage managing at Disney-MGM Studios, opening Disney's Animal Kingdom, writing employee training at Disney University and writing/managing programs at Disney Institute, leading training for Walt Disney Entertainment and training team management for WDW Learning Solutions.
Lenn is a five-time published author—including the ground-breaking Disney work Care Like a Mouse: The Key to Disney Quality Service—who keynotes, workshops and leads corporate culture/leadership/service consultant.
Past clients include local, state and US Federal government, health care, grocery, farming, nuclear power, utilities, US military, e-services, administrative professionals, asset recovery management, transportation, insurance and Meeting Professionals International.
Give it a shake and watch the magic will take!
"Lenn has received superior reviews from both MPI chapters and their event attendees. He has built a reputation for being a wonderful partner, very easy to work with, dependable and professional. I highly recommend him as a presenter." Catherine McClung, Program Manager, chapters, MPI
A 25-year Disney Institute, Disney Entertainment and Disney University learning leader, Lenn "The Mouse Man" Millbower saw the Disney method up close: Starting in Epcot Attractions, stage managing at Disney-MGM Studios, opening Disney's Animal Kingdom, writing employee training at Disney University and writing/managing programs at Disney Institute, leading training for Walt Disney Entertainment and training team management for WDW Learning Solutions.
Lenn is a five-time published author—including the ground-breaking Disney work Care Like a Mouse: The Key to Disney Quality Service—who keynotes, workshops and leads corporate culture/leadership/service consultant.
Past clients include local, state and US Federal government, health care, grocery, farming, nuclear power, utilities, US military, e-services, administrative professionals, asset recovery management, transportation, insurance and Meeting Professionals International.
Give it a shake and watch the magic will take!
"Lenn has received superior reviews from both MPI chapters and their event attendees. He has built a reputation for being a wonderful partner, very easy to work with, dependable and professional. I highly recommend him as a presenter." Catherine McClung, Program Manager, chapters, MPI
The Santa System: Leadership Lessons from the North Pole
Format: 60 minute keynote
This program is perfect for:
- A November-December Christmas time or end of year event
- Leaders and employees seeking fun and/or deep introspection into their current practices and situation
The audience will leave with:
- Practical tools and tips for a more effective organization, leaders, employees, and customer service
- The...
Succeed like a Mouse: Apply Disney's Success Formula for Magical Results
This program delivers Disney inspired best success practices.
Drawing on my 25 years at Walt Disney World, I will discover your attendees pain points and show them the strategies Disney used to succeed in spite of the overwhelming odds he faced. This program will inspire your attendees to beat the odds and succeed like a mouse.
Few thought Walt Disney would succeed.
He was a poor student, a mediocre artist, a miser with...
Serve Like a Mouse: How to Make Every Customer Experience Magical™
This program delivers Disney inspired customer service techniques.
Drawing on my 25 years at Walt Disney World, I will learn your attendees pain points and showcase strategies and tactics Disney used to turn customer transactions into lifelong relationships. Your attendees will then discover tactics to make their customer experiences magical.
Walt Disney explained, "Give the public everything you can give them, keep the place clean, and keep it...
Lead Like a Mouse: Five Counterintuitive Lessons Learned at Walt DIsney World
This program delivers Disney inspired best leadership practices.
Drawing on my 25 years at Walt Disney World, I will learn your attendees pain points and showcase strategies and tactics Disney used to lead his team through similiar situations. Your attendees will leave focused and ready to make your own magic.
Walt Disney proclaimed, "It all started with a mouse."
Although Mickey Mouse was Disney's breakthrough product, 'it'...
Create like a Mouse: How to Apply Walt Disney's Creative Spirit to Your World
This program delivers Disney inspired innovation best practices.
Drawing on my 25 years at Walt Disney World, I will learn your attendees pain points and share the ways in which Disney harnessed his creative spirit to spark magic in others and share strategies tactics your attendees can apply to innovate their own magical worlds.
Walt Disney was a creative genius, not a great artist.
He didn't draw his characters, write his...
Train Like a Mouse: Eight Strategies That Pixie-dust Your Presentations
This program delivers Disney inspired presentation tips.
Drawing on my 25 years of experience in Operations, Entertainment, and Training at Walt Disney World, I will learn the challenges your trainers face and creatively showcase the strategies Walt Disney used to make information engaging. You will then discover tactics applicable to your presentations, training programs, teaching classrooms and communications. Whether your need is for a short engaging...
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