Kathleen Randall
CSP
MO, US
Kathleen M. Randall, CSP, is a communications strategist who brings insight and productivity to workplace relationships. As CEO of Randall Resources International, Kathleen works with leaders and organizations who want to build trust and influence with the people they serve. Kathleen has presented numerous programs, both nationally and internationally, in the areas of Leadership, Conflict, and Customer Service.
Kathleen holds the Certified Speaking Professional (CSP) designation, held by fewer than 10% of professional speakers worldwide.
From her education in Organizational Communications and Business Management, to her years of experience in corporate and non-profit organizations, Kathleen's approachable style, energy, and interactive presentations allow participants to challenge thought processes while learning key concepts. When you bring Kathleen to your organization, you can be confident you and your audience will be motivated to implement proven techniques that give you More CONFIDENCE, More CONNECTION, More TRUST, and More INFLUENCE!
Companies who have benefitted from Kathleen's speaking include: • Johns Hopkins School of Medicine • Massachusetts Dental Society • Boehringer-Ingelheim, Inc. • Saint Francis Medical Center • Sullivan and Cromwell Legal Firm • Northwest Missouri State University • Burns & McDonnell Engineering • EQUIP International.
Kathleen M. Randall, CSP, is a communications strategist who brings insight and productivity to workplace relationships. As CEO of Randall Resources International, Kathleen works with leaders and organizations who want to build trust and influence with the people they serve. Kathleen has presented numerous programs, both nationally and internationally, in the areas of Leadership, Conflict, and Customer Service.
Kathleen holds the Certified Speaking Professional (CSP) designation, held by fewer than 10% of professional speakers worldwide.
From her education in Organizational Communications and Business Management, to her years of experience in corporate and non-profit organizations, Kathleen's approachable style, energy, and interactive presentations allow participants to challenge thought processes while learning key concepts. When you bring Kathleen to your organization, you can be confident you and your audience will be motivated to implement proven techniques that give you More CONFIDENCE, More CONNECTION, More TRUST, and More INFLUENCE!
Companies who have benefitted from Kathleen's speaking include: • Johns Hopkins School of Medicine • Massachusetts Dental Society • Boehringer-Ingelheim, Inc. • Saint Francis Medical Center • Sullivan and Cromwell Legal Firm • Northwest Missouri State University • Burns & McDonnell Engineering • EQUIP International.
Conflict Management for Technical Minds! How to Hold People Accountable.
True or False?
- Conflict does and will exist in any organization, any department. TRUE!
- Simply picking up a book and reading about Conflict Management will give you the skills you need to effectively DEAL with Conflict Management. FALSE!
- Conflict is a natural part of working with people. There's no way to get around it. TRUE!
- Your ability to hold people accountable, handle conflict, and have difficult conversations will...
Customer Service vs Customer Experience: It's About Them and It Starts with YOU!
Training for companies who value relationships, understand that their employees ARE their brand, and want to build a culture of trust that provides exceptional value!
PHASE #1: Excellence in Customer Experience: PEOPLE SKILLS
- Unit 1: Creating an Atmosphere and Mindset of Excellence: Customer Experience, Perceptions, & Expectations
- Unit 2: Building Trust: Communicating with Diverse...
How to Manage So People Want to Follow: It's About Them and It Starts with YOU!
Because people are your key asset, it is imperative that leadership happens at every level. Whether working directly with your team, your colleagues, or your boss, effectiveness is measured by outcomes. And those outcomes are dependent on how you work with every person.
What are 6 strategies that will allow you to lead more effectively?
1. Lead by Relationship and Trust, Not...
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