David Avrin

David Avrin

CSP, Global Speaking Fellow

CO, US

David Avrin helps audiences and organizations win in business by better understanding their customers' changing expectations and preferences. Humorous, high content and very actionable.  

David Avrin, CSP, Global Speaking Fellow

President, The Customer Experience Advantage
Highlands Ranch, Colorado


One of the most in-demand Customer Experience speakers and consultants in the world today, David Avrin, CSP, Global Speaking Fellow, has shared his content-rich, entertaining and actionable presentations with enthusiastic audiences across North America and in 24 countries around the world. David helps organizations better understand and connect with their changing customers and clients to help future-proof their businesses.


David's insights have been featured on thousands of media outlets around the world. He is also the author of seven books including the acclaimed: It's Not Who You Know, It's Who Knows You!, Why Customers Leave (and How to Win Them Back), The Morning Huddle, and his newest book, Ridiculously Easy to Do Business With.

David Avrin, CSP, Global Speaking Fellow

President, The Customer Experience Advantage
Highlands Ranch, Colorado


One of the most in-demand Customer Experience speakers and consultants in the world today, David Avrin, CSP, Global Speaking Fellow, has shared his content-rich, entertaining and actionable presentations with enthusiastic audiences across North America and in 24 countries around the world. David helps organizations better understand and connect with their changing customers and clients to help future-proof their businesses.


David's insights have been featured on thousands of media outlets around the world. He is also the author of seven books including the acclaimed: It's Not Who You Know, It's Who Knows You!, Why Customers Leave (and How to Win Them Back), The Morning Huddle, and his newest book, Ridiculously Easy to Do Business With.

Ridiculously Easy to Do Business With!

(Customer Experience)

Ridiculously Easy to Do Business With! 

Future-proofing your business by better responding to a new generation of wants, needs and expectations.


How, when and where we buy has changed dramatically in recent years. Winning today is often dictated by those who can deliver faster and are ridiculously easy to do business with. In this revealing, thought-provoking and very entertaining presentation, popular Customer...

Customer ExperienceEducational / InformativeHumorous / Funny

A Day in the Life of Your Customer

Interactive Breakout Session:


A Day in the Life of Your Customer
Deeply Understanding Your Best Customer So You Can Deliver What They Want—the Way They Want It


In this highly interactive and thought-provoking session, Customer Experience expert David Avrin, CSP, GSF, will show you a process for better understand the changing needs, wants and expectations of your best...

Customer ExperienceEducational / InformativeHumorous / Funny