Craig Harrison's Expressions of Excellence!™ provides solution through speaking, training, coaching, consulting, facilitation and curriculum development.
Using stories, humor, high energy role plays and games Craig Harrison helps organizations express their sales and service excellence, and individuals express their communication and leadership excellence.
Organizations hire Craig for rich content and training in skills development. His style turns passive recipients of information into active participants in learning. Skills taught are replicable. Audience members experience the sweet taste of success on the spot!
Craig draws on his experiences in high-tech, healthcare, management and in the non-profit world, as well as his world travels and youth, growing up in Berkeley during the 60's, to blend humor with humanity.
As a leader Craig:
- Founded the Storytellers Professional Emphasis Group (PEG) of NSA
- Is past Sales PEG chair in NSA
- Was Chapter Leadership Consultant & vice-chair of NSA's Chapter Leadership council
- Was the highly successful chapter president of NSA-Northen California.
- Was founding President and visionary who launched Pro-Track, NSA/NC's Speakers Academy in 2004.
- Served six years with distinction on the Storytelling Assoiation of California board
- Is a past ATD chapter board member
- Is a past District Governor with Toastmasters International and recipient of their Presidential Citation in 2004. He has visited clubs around the world and his 75+ published articles in TOASTMASTER magazine have earned him a world following.He's told stories in China, Ethiopia, Japan, founded www.LaughLovers.US and mentored similar humor clubs in Shangahi, Orange County and Wisconsin!
Craig's publcations include the 2012 book Stellar Service: Merge NOW with WOW to Win Customers for Life, Cultivating the Leader in You (www.Cultivatetheleaderinyou.com), Stellar Service! and Super Stellar Service! Top Drawer Customer Service Tips for Bottom Line Success tips booklets, and the Good, Better, BEST book series for Toastmasters on becoming the Passionate Toastmaster, the Professional Toastmaster and the Consummate Toastmaster.
Past corporate, association and related cients include
- AT&T
- US Army
- Pfizer
- Nolo Press
- Wilson Sporting Goods
- Go Green Initiatice Association
- MPI chapters of New England, Northern California
- CalSAE
- CPRS
- NAPO
- NACE
- NSA 3 chapters and National programs at Convention
- MPI
- eWomenNetworks
- University of California campuses and programs
- Help Desk Internatonal (HDI)
- Hilton Hotels
- Sheraton Hotels
- Wells Fargo Bank
- Bank of Walnut Creek
- SGMP
- BNI
- match.com
- HSMAI
- US Dept. of Energy
- City of San Jose
- Toastmasters Int'l (three International Conventions)
- Salvation Army
- Nomative
and many, many more. (Client list: www.expressionsofexcellence.com/client_list.html)
You've read about Craig in the Wall Street Journal, Business Week and the Financial Times of London. He's been interviewed by 60 Minutes and BBC Radio, quoted by the Orange County Register, Selling Power and Bottom Line, and he's been published in Speaker, Storyteller, Executive Excellence, Support World, Corporate Communicator and numerous journals, magazines and publications worldwide.
Service oriented to the core, Craig is a meeting planner's dream. Attentive, generous and full of ideas, resources and a willingness to add great value to your conference, convention, program or initiative. Easy to work with, creative, ethical and honorable, Craig is a true partner in your success.
Craig Harrison's Expressions of Excellence!™ provides solution through speaking, training, coaching, consulting, facilitation and curriculum development.
Using stories, humor, high energy role plays and games Craig Harrison helps organizations express their sales and service excellence, and individuals express their communication and leadership excellence.
Organizations hire Craig for rich content and training in skills development. His style turns passive recipients of information into active participants in learning. Skills taught are replicable. Audience members experience the sweet taste of success on the spot!
Craig draws on his experiences in high-tech, healthcare, management and in the non-profit world, as well as his world travels and youth, growing up in Berkeley during the 60's, to blend humor with humanity.
As a leader Craig:
- Founded the Storytellers Professional Emphasis Group (PEG) of NSA
- Is past Sales PEG chair in NSA
- Was Chapter Leadership Consultant & vice-chair of NSA's Chapter Leadership council
- Was the highly successful chapter president of NSA-Northen California.
- Was founding President and visionary who launched Pro-Track, NSA/NC's Speakers Academy in 2004.
- Served six years with distinction on the Storytelling Assoiation of California board
- Is a past ATD chapter board member
- Is a past District Governor with Toastmasters International and recipient of their Presidential Citation in 2004. He has visited clubs around the world and his 75+ published articles in TOASTMASTER magazine have earned him a world following.He's told stories in China, Ethiopia, Japan, founded www.LaughLovers.US and mentored similar humor clubs in Shangahi, Orange County and Wisconsin!
Craig's publcations include the 2012 book Stellar Service: Merge NOW with WOW to Win Customers for Life, Cultivating the Leader in You (www.Cultivatetheleaderinyou.com), Stellar Service! and Super Stellar Service! Top Drawer Customer Service Tips for Bottom Line Success tips booklets, and the Good, Better, BEST book series for Toastmasters on becoming the Passionate Toastmaster, the Professional Toastmaster and the Consummate Toastmaster.
Past corporate, association and related cients include
- AT&T
- US Army
- Pfizer
- Nolo Press
- Wilson Sporting Goods
- Go Green Initiatice Association
- MPI chapters of New England, Northern California
- CalSAE
- CPRS
- NAPO
- NACE
- NSA 3 chapters and National programs at Convention
- MPI
- eWomenNetworks
- University of California campuses and programs
- Help Desk Internatonal (HDI)
- Hilton Hotels
- Sheraton Hotels
- Wells Fargo Bank
- Bank of Walnut Creek
- SGMP
- BNI
- match.com
- HSMAI
- US Dept. of Energy
- City of San Jose
- Toastmasters Int'l (three International Conventions)
- Salvation Army
- Nomative
and many, many more. (Client list: www.expressionsofexcellence.com/client_list.html)
You've read about Craig in the Wall Street Journal, Business Week and the Financial Times of London. He's been interviewed by 60 Minutes and BBC Radio, quoted by the Orange County Register, Selling Power and Bottom Line, and he's been published in Speaker, Storyteller, Executive Excellence, Support World, Corporate Communicator and numerous journals, magazines and publications worldwide.
Service oriented to the core, Craig is a meeting planner's dream. Attentive, generous and full of ideas, resources and a willingness to add great value to your conference, convention, program or initiative. Easy to work with, creative, ethical and honorable, Craig is a true partner in your success.
Rx for CX: How to design & deliver great Customer Experiences!
Delivering customer service isn't good enough.
In today's experience economy, your customers, clients and constituents crave memorable Customer Experiences (CX)!
Are you delivering memorable...or mundane experiences? Your competitors get it, and give it! If you aren't, you're just "renting" your customers.
Changing ExpectationsRegardless of your industry, your customers' expectations are being raised...
Videos
Fotos
Cubiertas y chaquetas
- Your 16-Second Success: The Elevator Speech
- "Super" Stellar Service! Tips Booklet
- Stellar Service! Tips Booklet
- Cultivate the Leader in You: A Pocketbook on Leadership
- GOOD, BETTER...BEST! The Consummate Toastmaster
- GOOD, BETTER...BEST! The Professional Toastmaster
- GOOD, BETTER...BEST! The Passionate Toastmaster
- Stellar Service: Merge NOW with WOW to Create Customers for Life!
Documentos
- 4 popular Storytelling presentations of Craig Harrison's
- 4 Customer Service offeriings of Craig's
- 4 key Workplace Communication presentations of Craig Harrison's
- 8 key sales communication presentations of Craig Harrison's
- How Craig differs from traditional trainers
- What's In The Package When You Hire Craig
- Craig's One-Sheet
- Craig's "Voice of Customer Service" magalog
- Craig Harrison's Sales Topics Magalog
- Craig Harrison's Communication Topics Magalog
- Craig's Customer Service Magalog



















