Ted Coine
In 2001, Ted Coiné started his first company with a white board in his living room; four years later, it was valued at $10 million. A customer service guru with roots in the field going back to the founding of the Waldorf-Astoria Hotel, Ted has made a life-long study of the relationship between leadership, culture, and service: what he labels the Three Legs Principle.
A graduate of WIlliam & Mary, Ted moved from Boston to Naples, Florida in 2006, where he is a leader of the nonprofit community. Ted and six partners established The Naples Institute, an international think tank and creators of the Adam Smith Award for Socially Conscious Businesses. Ted is CEO of Impact Naples, an organization that includes The Naples Institute among its programs. He is author of Five-Star Customer Service and Spoil 'em Rotten!
MOST REQUESTED TOPICS:
Ten Quick Tips from Spoil 'em Rotten
"Spoil 'em Rotten!" is a parable about customer service excellence. When Candace asks business leader Bob Walsh for an interview for her college class, he counters with a better offer: why not work for him at Walsh's Supermarkets for the semester? He will give her fifty-two customer service lessons, one for each week of the year. Who could refuse such an opportunity?
In Ted's talk, he will introduce ten of Mr. Walsh's lessons. Participants will walk away with an inspirational and highly valuable set of skills they can use at work the very same day to improve their company's service and, thus, its profitability.
Five Star Customer Service
Inspire and teach customer service success secrets of the world's most successful companies. It starts with Leadership, continues with culture, and ends with customers who will walk over broken glass to buy from you.
In 2001, Ted Coiné started his first company with a white board in his living room; four years later, it was valued at $10 million. A customer service guru with roots in the field going back to the founding of the Waldorf-Astoria Hotel, Ted has made a life-long study of the relationship between leadership, culture, and service: what he labels the Three Legs Principle.
A graduate of WIlliam & Mary, Ted moved from Boston to Naples, Florida in 2006, where he is a leader of the nonprofit community. Ted and six partners established The Naples Institute, an international think tank and creators of the Adam Smith Award for Socially Conscious Businesses. Ted is CEO of Impact Naples, an organization that includes The Naples Institute among its programs. He is author of Five-Star Customer Service and Spoil 'em Rotten!
MOST REQUESTED TOPICS:
Ten Quick Tips from Spoil 'em Rotten
"Spoil 'em Rotten!" is a parable about customer service excellence. When Candace asks business leader Bob Walsh for an interview for her college class, he counters with a better offer: why not work for him at Walsh's Supermarkets for the semester? He will give her fifty-two customer service lessons, one for each week of the year. Who could refuse such an opportunity?
In Ted's talk, he will introduce ten of Mr. Walsh's lessons. Participants will walk away with an inspirational and highly valuable set of skills they can use at work the very same day to improve their company's service and, thus, its profitability.
Five Star Customer Service
Inspire and teach customer service success secrets of the world's most successful companies. It starts with Leadership, continues with culture, and ends with customers who will walk over broken glass to buy from you.
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