Tim Kirkland
How do leaders grow their brands and shape the future of their organizations even when economic conditions aren't optimal? Tim Kirkland shows you how with The Renegade Philosophy™. Companies grow and thrive when they hire right, train right, and treat right. In his engaging and entertaining presentations, Kirkland outlines the proven methods he's learned in his 30+ years in the hospitality industry.
Tim's best-selling books, The Renegade Server and COACH are used in over 15,000 restaurants, hotels, retail locations, customer service companies, and universities worldwide to improve the engagement and performance of both front-line teams and all levels of leadership. His content and technology can be found woven into the culture and training of some of the top brands in the world. Leading companies that use Kirkland's materials include Applebee's, Subway, Buffalo Wild Wings, Marriott, Kimpton, Coca-Cola, Beam Suntory, Sodexo, Reinhart Food Service, and many, many more
Kirkland is a proven operator, executive, and best-selling author; and during his career, he has led training, operations, and marketing departments for numerous respected restaurant brands. He's been an award-winning operator and successful entrepreneur with a deep understanding of the unique challenges faced by the hospitality and customer service industries. He walks the talk and shares tools for success.
Kirkland delivers highly customized keynotes and master classes on leadership, team engagement & retention, customer service, and local restaurant marketing. Over 20,000 people attend his live seminars and workshops every year.
Tim Kirkland is an alumnus of the Harvard Kennedy School, where his focus was the Art and Practice of Leadership Development. He is CEO of Renegade Hospitality Group, which serves as a professional advisory resource to the restaurant, hotel, retail and customer service industries.
How do leaders grow their brands and shape the future of their organizations even when economic conditions aren't optimal? Tim Kirkland shows you how with The Renegade Philosophy™. Companies grow and thrive when they hire right, train right, and treat right. In his engaging and entertaining presentations, Kirkland outlines the proven methods he's learned in his 30+ years in the hospitality industry.
Tim's best-selling books, The Renegade Server and COACH are used in over 15,000 restaurants, hotels, retail locations, customer service companies, and universities worldwide to improve the engagement and performance of both front-line teams and all levels of leadership. His content and technology can be found woven into the culture and training of some of the top brands in the world. Leading companies that use Kirkland's materials include Applebee's, Subway, Buffalo Wild Wings, Marriott, Kimpton, Coca-Cola, Beam Suntory, Sodexo, Reinhart Food Service, and many, many more
Kirkland is a proven operator, executive, and best-selling author; and during his career, he has led training, operations, and marketing departments for numerous respected restaurant brands. He's been an award-winning operator and successful entrepreneur with a deep understanding of the unique challenges faced by the hospitality and customer service industries. He walks the talk and shares tools for success.
Kirkland delivers highly customized keynotes and master classes on leadership, team engagement & retention, customer service, and local restaurant marketing. Over 20,000 people attend his live seminars and workshops every year.
Tim Kirkland is an alumnus of the Harvard Kennedy School, where his focus was the Art and Practice of Leadership Development. He is CEO of Renegade Hospitality Group, which serves as a professional advisory resource to the restaurant, hotel, retail and customer service industries.
Cultivate: Recruiting, Growing, and Retaining High Performing Teams
The problem is, hiring and retention is getting harder and harder in this highly crowded...
COACH: Eliminating Distraction and Moving Your Business and Your Team Forward Daily
Once a week? A shift??
• We know that you want to deploy yourself as a leader every day in ways that will make a positive impact on your business, your team, and your profits.
• In order to do that, you have to be able to focus on the...
The Renegade Server: Uncommon Strategies for Making More Money n 21st Century Food Service
Over the past several years, the number and variety of restaurants available to consumers has exploded. To survive, you must differentiate your restaurant in today's hyper-competitive marketplace and attract more customers. In order to do that, you have to bedifferent in a way that your Guests value.
The problem is, as a result of the homogenous, mechanical service processes trained by many organizations, many customers have come to view most restaurants within certain...
