Michael D. Brown
A leading Global Management expert delivering and driving fresh results. While Unlocking and Unleashing World-Class Talent to Enable Ultimate Potential for the Individual and Organization.
Michael D. Brown is an accomplished Senior Leadership Executive, with a proven personal brand that showcases 20+ years of success in Oil & Gas, Food & Beverage, Retail, Change & Engage Consulting, and Talent Development & Management. His notable brand has driven highly competitive results through diverse teams, business operations, strategy, and process improvements with Global Fortune 100 companies. He is a globally recognized authority on talent management & development, sales & business development, customer service, leadership, and personal branding.
Transformative Results Across Many Organizations, Functions, and Verticals
Michael has delivered a strong track record of attracting, retaining, and developing top-tier talent. He has optimized business growth for a variety of organizations including US Army, US Marines, BP Oil, Shell Oil, Amoco Oil, Capital One, Jason’s Deli, Murphy Oil, Omni Hotels, Houston Rockets, Wells Fargo, Marriott, Ford Foundation, and more. Most recently, he served as the Senior Leader for the Shell Oil Americas Aviation Lubricants Business, leading a diverse leadership team covering 42 countries as part of a 144-distributor partner network of automotive, industrial, and aviation clients.
High-impact Coaching that Drives Talent Attraction, Retention & Development
Ranked in the top 5% among high-performing sales leaders and coaches in leading Global Fortune 500 companies. Michael has delivered over 3,000 high-impact coaching sessions to senior executives & leaders, mid-level managers, CEOs, entrepreneurs, front-line leaders, and academia leaders.
He has been consistently recognized for his accelerated ability to strategically capitalize and leverage human capital, driving exponential returns on capital employed while yielding a profitable and highly satisfactory customer and employee experience.
Top Ranking among Top Global Companies Senior Leaders
Michael cultivated a top 10% quartile leadership ranking among top Global 100 company’s senior leaders, based on Global talent surveys, earning formal recognition over eight consecutive years by creating a collaborative individual development plan focused on accelerating personal, professional, and economic growth for each direct report.
Sought after Thought Leadership Expert
Michael is a Global management expert, and award-winning author of Fresh Passion®: Get a Brand or Die a Generic, Fresh Customer Service®: Treat the Employee as #1 and the Customer as #2 and You Will Get Customers for Life, Fresh Passion Leadership: Become a Distinct, Branded Leader or Extinct Generic, Fresh Notes on Personal Branding, Fresh Notes on Customer Service, and Fresh Notes on How not to Graduate into Poverty.
Michael is a sought-after speaker and thought leader on the topics of Talent & Human Capital Strategies, Competitive Customer Experience, Laser Focus Personal Branding, and Profitable & Sustainable Business Growth. Michael holds a BBA in Management from Jackson State University and an MBA in Global Management.
Featured in Hundreds of Publications and Media Outlets
Michael’s work has been featured in hundreds of publications and media outlets, including Chief Executive, Wall Stree Journal’s Market Watch, Real Clear Markets, HR Morning, Human Resource Executive, Forbes, Georgia Public Radio, Business Week, NPR Radio, The Economic Times, Black Enterprise, Management Operations, Business Education Forum, The Christian Science Monitor, Bits and Pieces of Leadership, Inside Business, The Managers Intelligence, and U.S. Business Review.
Expertise
Leveraging his track record of delivering competitive commercial results, developing and executing competitive talent & human capital strategies, Michael continues to partner with organizations eager to leverage top-tier talent for transformative growth and results. Together, these partnerships lead to the Unlocking and Unleashing of World-Class Talent, enabling the achievement of ultimate potential for the individual and organization.
Michael D. Brown is an accomplished Senior Leadership Executive, with a proven personal brand that showcases 20+ years of success in Oil & Gas, Food & Beverage, Retail, Change & Engage Consulting, and Talent Development & Management. His notable brand has driven highly competitive results through diverse teams, business operations, strategy, and process improvements with Global Fortune 100 companies. He is a globally recognized authority on talent management & development, sales & business development, customer service, leadership, and personal branding.
Transformative Results Across Many Organizations, Functions, and Verticals
Michael has delivered a strong track record of attracting, retaining, and developing top-tier talent. He has optimized business growth for a variety of organizations including US Army, US Marines, BP Oil, Shell Oil, Amoco Oil, Capital One, Jason’s Deli, Murphy Oil, Omni Hotels, Houston Rockets, Wells Fargo, Marriott, Ford Foundation, and more. Most recently, he served as the Senior Leader for the Shell Oil Americas Aviation Lubricants Business, leading a diverse leadership team covering 42 countries as part of a 144-distributor partner network of automotive, industrial, and aviation clients.
High-impact Coaching that Drives Talent Attraction, Retention & Development
Ranked in the top 5% among high-performing sales leaders and coaches in leading Global Fortune 500 companies. Michael has delivered over 3,000 high-impact coaching sessions to senior executives & leaders, mid-level managers, CEOs, entrepreneurs, front-line leaders, and academia leaders.
He has been consistently recognized for his accelerated ability to strategically capitalize and leverage human capital, driving exponential returns on capital employed while yielding a profitable and highly satisfactory customer and employee experience.
Top Ranking among Top Global Companies Senior Leaders
Michael cultivated a top 10% quartile leadership ranking among top Global 100 company’s senior leaders, based on Global talent surveys, earning formal recognition over eight consecutive years by creating a collaborative individual development plan focused on accelerating personal, professional, and economic growth for each direct report.
Sought after Thought Leadership Expert
Michael is a Global management expert, and award-winning author of Fresh Passion®: Get a Brand or Die a Generic, Fresh Customer Service®: Treat the Employee as #1 and the Customer as #2 and You Will Get Customers for Life, Fresh Passion Leadership: Become a Distinct, Branded Leader or Extinct Generic, Fresh Notes on Personal Branding, Fresh Notes on Customer Service, and Fresh Notes on How not to Graduate into Poverty.
Michael is a sought-after speaker and thought leader on the topics of Talent & Human Capital Strategies, Competitive Customer Experience, Laser Focus Personal Branding, and Profitable & Sustainable Business Growth. Michael holds a BBA in Management from Jackson State University and an MBA in Global Management.
Featured in Hundreds of Publications and Media Outlets
Michael’s work has been featured in hundreds of publications and media outlets, including Chief Executive, Wall Stree Journal’s Market Watch, Real Clear Markets, HR Morning, Human Resource Executive, Forbes, Georgia Public Radio, Business Week, NPR Radio, The Economic Times, Black Enterprise, Management Operations, Business Education Forum, The Christian Science Monitor, Bits and Pieces of Leadership, Inside Business, The Managers Intelligence, and U.S. Business Review.
Expertise
Leveraging his track record of delivering competitive commercial results, developing and executing competitive talent & human capital strategies, Michael continues to partner with organizations eager to leverage top-tier talent for transformative growth and results. Together, these partnerships lead to the Unlocking and Unleashing of World-Class Talent, enabling the achievement of ultimate potential for the individual and organization.
Fresh Customer Service ®
Customer service initiatives all recognize the importance of the customer experience. But too many programs focus on the "reasons why", without providing the "concrete how" to the people who create the frontline experience.
Fresh Customer Service views the frontline staff as the ultimate source of both the customer experience and the solutions to any problems that arise. It supports them in their core mission of customer satisfaction through their tasking, training, tools,...
Get a Brand or Die a Generic®
Get a Brand or Die a Generic®
The world is changing, especially the business world. Technology, outsourcing, in sourcing and process reengineering all are altering the landscape. At the end of the day there will be fewer people required. Those who survive this onslaught of change they must reinvent themselves (quickly) into a brand that is marketable. Michael takes the audience through a journey of what's happening and provides the tools and techniques that inspires...
The Passion of Leadership Success
The Passion of Leadership Success
o
This engaging program provides tested and proven best practices, tools, and principles to empower participants to yield high levels of output and deliver results. Through leading highly successful and productive teams all over the country, Michael has gained invaluable experience he shares with his audience, including how he led a team of 22 managers from 16 different nationalities to unprecedented results. And leading an...
The Passion of Customer Service Success
Michael has spent over 15 years in the customer facing business. He clearly understands the anatomy of customer service from the viewpoint of both hourly employee and the CEO. Far too often we instill the slogan into our employees, "The customer is always right" without providing them with the tools and techniques to provide a WOW Customer Experience! Customer service is of major importance in today's competitive market. No business or organization can afford not to provide a consistently...
Major + Fresh Passion = Six Figures™
Major + Fresh Passion = Six Figures™
Far too often students enter college, pick a major, join a few organizations, attend a party or two, pledge, sleep, and pick up a few pounds, and then graduate to poverty.
Through this engaging journey, Michael helps college students realize that just choosing a major is not enough if they desire to land a six-figure income. Through his Passion Principles, Michael provides proven techniques on the do's and...
15 recommend Michael D.
Post your own verified review when you hire this speaker through eSpeakers.
Shell Oil Company
On-Site
P.F.., Global Senior Vice President, Shell Oil Company
Michael D. Brown thank you for delivering a strong and productive event for our team during the kickoff meeting in Venice. The presentation, engagement, and coaching you provided to the Global leadership team was fantastic and impactful. Your work brought the team together personally and professionally.
Murphy Oil Corporation
On-Site
L.G.., District Manager, Murphy Oil Corporation
Michael, your presentation on personal branding really got me to think about my own personal brand in a whole different way. You were very inspiring and I enjoyed the lecture. I can't wait to share with you my new brand.
ARCO
On-Site
J.W., Franchisee & President, ARCO
He has a natural flair and confidence in presentation and training. Thanks for helping to grow our business with your innovative strategies.
Southlake Mortgage
On-Site
O.W., President, Southlake Mortgage
Michael you were just off the hook! What a great speaker...
Jackson State University
On-Site
D.J.W., Tenured Professor, Jackson State University
You gave one of the most inspiring, encouraging, and motivating lectures that the students have ever had.
Costco
On-Site
N.A., Global Head of Fuel Supply & Trading, Costco
Michael's passion for developing people and mirroring a positive flare is unparalleled. He always had an interest in team building at all levels within BP. His addition to any project was always intuitive, fun and fruitful.
Alabama A&M
On-Site
D.L.M.P.D., Chair, Alabama A&M
Mr. Brown prepared his lessons to suit the needs of college students. He immediately established a good rapport with the students, and their positive response to him was quite impressive. Our students commented to me that they thoroughly enjoyed his presentations. He brought a message to the students in addition to the basic lessons on corporate America. This message was one of encouragement, belief in oneself, the value of becoming a well-rounded person, and other ideas that we, as faculty, are challenged to share with our students on a daily basis.
Radio One, Inc.
On-Site
C.H., Founder and Chairperson, Radio One, Inc.
It certainly is a "fresh" and detailed approach to obtaining customer satisfaction.
Past Secretary of Higher Education, State of Maryland
On-Site
D.J.E.L., President, Past Secretary of Higher Education, State of Maryland
Michael D. Brown has given us a valuable tool kit that is theoretically grounded, yet simple and practical enough that my managers can use it on a daily basis. The book is a must reading for those who supervise tough customer relations areas.
High Point University
On-Site
N.Q., President, High Point University
Fresh Customer Service takes you along the path of not just thinking outside the box, but throwing the book outside the window. This is a new breed of customer service as you've never seen it before!
The Wharton School of the University of Pennsylvania
On-Site
D.D.A.T.P., Professor, The Wharton School of the University of Pennsylvania
Michael, your communication style and the way you presented the material is really outstanding and very impactful
Willie Jolley Worldwide
On-Site
W.J., CEO, Willie Jolley Worldwide
You gave one of the most inspiring, encouraging, and motivating lectures that the students have ever had.
Ameriprise Financial
On-Site
I.B.., Principal, Ameriprise Financial
Having known Michael D. Brown for many years now, and having been exposed to his guidance from his books, his website and newsletter, I recommend his work to those seeking fresh insights into effective customer service (among other areas). His periodic newsletter provides a constant stream of ideas and strategies to help improve business and staff efficiency. His book, Fresh Customer Service, provided guidance that I still utilize in my day to day operations.
McDonald's Corporation
On-Site
P.T.., Director, McDonald's Corporation
Michael has an amazing combination of technical and people skills. He has exceptional business acumen and possesses a unique ability to bring out the best and fullness of others - through his focused coaching and integrative leadership.
Dunkin Donuts, Inc.
On-Site
C.S.., Master Franchisee & President, Dunkin Donuts, Inc.
"I was sitting there just bored, thinking to myself this is another one of those meetings, I was falling a sleep... the meeting was going down hill...and then you stood up and I sat up in my seat, you are great..."
Videos
Photos
Covers & Jackets
- Fresh Notes On Personal Branding
- Fresh Passion: Get A Brand or Die A Generic
- Fresh Customer Service: Treat the employee as #1 and the customer as #2 and you
- Fresh Passion Leadership: Become a Distinct Branded Leader or An Extinct Generi
- Fresh Notes on How Not to Graduate into Poverty
- Fresh Notes on Customer Service
Member Of
