When Mike Wittenstein speaks, people listen. I've booked hundreds of experts and he is the bestof the best. Mike is so passionate about customer experience as a way to transform businesses. He speaks from the heart and from his frontline experience of expertly guiding clients through this process. That's why my ExecuNet audiences always connect with him--and why I keep inviting him back!

In May 2009 I was responsible for organizing the 10th MSPA Europe Conference, held in Lisbon, Portugal. Since the day I first contacted Mike to be our keynote speaker, I was impressed by his professionalism. Mike showed his deep interest not only on the success of his presentation, but he also cared about the success of the overall conference. As a keynote speaker, Mike opened the first day of the conference and delighted the audience with his view of Customer Experience Design. Another thing I really liked about his speech, is that Mike adapted it very well to the audience, including examples of how to implement the concept of Customer Experience into the participants business (Mystery Shopping). While talking with Mike I was also impressed about how well he is able to speak Portuguese! Considering my experience with Mike, I really recommend him as a keynote speaker and as Customer Experience Expert.

Mike is probably the most creative thinker I have ever worked with in my career. He always brings a unique perspective to the table that makes you stop and rethink traditional approaches. Once introduced to Mike, I met monthly with him simply to pick his brain and bounce off ideas. As an executive in charge of 500 people, I gained a great edge with our strategies and their executions through my sessions with Mike.

Mike Wittenstein is the best I know at creating powerful customer experiences through a thorough knowledge of his client's brand. Mike and his team at STORYMINERS produce a creative plan that forwards his client's growth and marketability. His adaptability to many industries makes his company diverse and flexible to your needs. Mike is a very approachable person who freely shares his knowledge and helps others to succeed.

Mike has appeared at two events I have organised. His passion for Customer Experience shines through all he does; but he is modest and self-effacing about his numerous skills and seeks to give to others, rather than cover himself in glory. Delegates received much in the way of practical advice from him - he really is someone who wishes to impart knowledge in a helpful, constructive fashion and I cannot recommend him highly enough as a speaker or consultant.

I attended a Customer Experience workshop run by Mike at ECEW 12 in London. To me the workshop provided the most value of the whole 3 day conference. Mike is a great and thorough listener, very empathetic and perceptive. He's also a quick thinker with lot's of experience in the business. This enables him do deliver quick, spot on analysis and sound recommendations. He also is a very nice guy which I think is very important in a business relationship as well. Love to work with him again.

Wow! That's what my whole team had to say when we used Mike to speak at and facilitate a series of meetings about the power of focusing on the whole Customer Experience as the key to delivering our brand promise. The subsequent excitement and cooperation really accelerated our plans and many of our managers began consulting with Mike offline as they formulated their respective plans. Mike is definitely an expert, but his gracious and charming style elicits participation from everyone and creates an ideal learning environment. I would encourage any organization looking to motivate and educate their team to find a way to get Mike Wittenstein.

Mike is a delight for audiences - he is engaging and entertaining. His experience and knowledge on a variety of topics is clearly evident in the way he easily communicates with audiences of any size. We were fortunate to have Mike participate in an association event where he brought a sense of valued input to the meeting. We look forward to hiring Mike again for one of our upcoming client workshops where he will be the featured speaker.

I have been working with Mike Wittenstein since beginning of 2011 on several occasions and so far it has been an exciting journey. Mike is an inspiring thought leader on Customer Experience and a fabulous facilitator who every time I meet him, has a remarkable number of creative-and practical-ideas for us to implement and therefore is really nice and fun to work with.

Mike is flat out one of the smartest, most insightful people in business today. Everytime I meet with Mike I come away smarter, more grounded and with a list of actionable items that increase net revenue. I look for opportunities to be able to hire Mike onto our projects.

Mike, is exceptional at finding the true identity of an organization and creating a strategy to bring that truth to the marketplace. His work not only helps the organization he is is working with but the souls of the personnel as well. It is an honor to be associated with Mike.

Mike could describe our business when we could not. The results were not a tactical product but a cultural shift in the way we view our business.

Mike has the unique ability to convey the value of story telling with practical solutions to provide a powerful impact. He presented to two of my CEO Executive Forums and they all left with at least one idea they were going to implementand several "AHA" moments.

Mike helped our company turn the corner with some "outside of the box" strategic planning. Mike guided our management team on a search for the soul of our company. Once we all agreed upon what made us truly unique, we began focusing our employee and vendor recruiting efforts and our customer sales efforts on people that shared these traits with us. This internal and external branding exercise kickstarted a period of high top line and bottom line growth which we are still experiencing today.

Mike is an extremely creative business consultant who is expert at both introducing new, even radical ideas and at winning the necessary organizational support to realize them. His "sleeves rolled up" working style yielded great results for our firm. Mike and his team at storyminers nailed our name, positioning, story, and experience. Motorola, our #1 vendor, just named us 2007 PartnerSelect Partner of the Year and we thank Mike for his part in that!

Kettering Executive Network had the pleasure of hearing Mike share his “Apple-ization of Retail" presentation, which breaks down the DNA surrounding Apples' retail revolution, the total customer experience that Apple has been driving for the past few years - and its wider impact on both B2B and B2C models. From the impact of putting Apples' highest performing team members to greet customers as they enter their store - through to the ongoing technical support across the whole Apple platform, Mike has each piece of the magic buttoned down and explains it all in a concise, clear and fascinating manner.

...inspiring thought leader...fabulous facilitator...remarkable number of creative and practical ideas...simplifies difficult concepts...doesn't tell people what to do...guides them to their own learning epiphahy...natural way of creating alignment...

What I liked best about working with Mike was the way he tackled big problems and turned them into even bigger opportunities. He has a fantastically creative approach to solving problems and increasing customer satisfaction at the same time. O que eu gostei mais trabalhando com o Mike foi a forma que ele abordou grandes problemas, fazendo deles grandes oportunidades de negócios. Ele tem uma abordagem criativa fantástica para resolver problemas e aumentar a satisfação do cliente ao mesmo tempo.

Mike, you are one of the few speakers that I have had as a Vistage Chair that got a >4.0 for both Content and Delivery FIRST time around. Congratulations!

From the moment we contacted Storyminers, Mike and his team delivered on their own customer experience. He anticipated our needs, brought fresh thinking and navigated both our partner and our internal politics beyond our expectations. If you seek to lead at customer experience, Mike and his team will get you there with their design, strategy, planning, and storytelling expertise.

We were absolutely thrilled with Mike Wittenstein's performance at our e-commerce conferences this year. Customer Experience is relevant for all of our clients and Mike gave them new, practical knowledge to use at their work. Inside of Mike's stories are point-by-point breakdowns of how to do it which our clients loved. Mike truly inspired our audiences and shared practical tools to implement the ideas he shared - just as needed. Mike is a great storyteller. We were amazed by his ability to capture a relatively shy and quiet Danish audience and excite them to use the learnings at work. Off stage, we were impressed by his service, sincerity and thoroughness, which made our co-operation run smoothly.

"Mike is a true leader in the customer experience industry. I worked with Mike on one of my Customer Experience Management events in Sydney. His thought leadership and valuable insights contributed significant value to the event given his expertise and extensive experience. Mike practices what he teaches the industry and working with Mike in the lead up to the event was one of the best experiences a conference producer can have because he is very positive and approachable, provides great advice and even though he is an exceptionally busy person, he made the time to help me with my research within the tight deadlines I had to produce the event. Mike has a very engaging style of presentation, providing solid insights on the subject matter in an interactive and engaging manner. It has been a great pleasure working with Mike and I look forward to working with him again in the near future."

I am the Program Director of the annual Future Stores event. I had the pleasure to work with Mike at this yearâ????s event in Seattle. He participated on a panel and also led interactive roundtable discussions. Mikeâ????s dynamic speaking skills and ability to facilitate insightful dialogue with the participants contributed to engendering informed retail industry veterans and newbies alike. In the post-event surveys, attendees shared that Mike is extremely knowledgeable at the intersection of customer experience, retail, and technology. If youâ????re looking for someone who can get people to think and get them engaged, Mike is the perfect choice.

"Лекция, прочитанная мистером Виттенштайном, былапризнана наилучшей среди всех 25 выступлений. Устное выступление было не только признано наилучшим,но и с большим одобрением принято участниками, которые оценили как его содержание, так испособ подачи информации: интерактивный и чуткий подход к участникам".

"Майк Виттенштайн оказал влияниена бизнес моей аудитории, которую составляетвысшее руководство компаний. Особое впечатление на меня произвело то, что он неожиданно предложилточные рекомендации участникам семинара, которые имели конкретные проблемы. Один клиент из высшего руководства, который заказал услуги Майка, сказал мне, что он получил больше пользы отполовины дня работы с Майком, чем от месяца работыс другими консультантами, предоставляющими подобные услуги".

"Еще раз хочу выразить свое восхищение Вашей презентацией на семинаре по сотрудничеству с дистрибьюторами для улучшения качества обслуживания клиентов,который был организован на международной выставкеISPA EXPO. То, как Вы сразу же перешли к самой сути, было сигналом к пробуждению,в котором нуждалисьнаши производители. "Секретные походы" в точки розничной продажи, чтобы самому увидеть, как продается товар,и опрос управляющего персонала высшего звена по телефону позволили Вам великолепно подготовиться.Сказать, что Вы обладаете блестящими способностями, - ничего не сказать".

"Майк, спасибо за то, что Вы перевели темуобслуживания клиентов на качественно новый уровеньактуальности для сообщества разработчиков,продемонстрировав членам нашего обществавдохновляющие идеи и деловую хватку. Вы привнесли новый смысл деятельности и новые цели в наше сообщество дизайнеров и архитекторови помогли им привести свои творческие концепции в соответствие с CX,а также понять, насколько важно создать наилучшие условия для розничных продаж!"

Mike facilitated the pre-conference workshop at the CEM in Telecoms North America Summit. Mike was engaging, interactive and comprehensive and I would definitely recommend him for future CEM speaking engagements.

Hi Mike, Lovely to hear from you, I'm afraid to say- it's the same here in London! Yes of course, I have been meaning to send that on to you actually. Please find the results below... From a rating of 1 to 6 where 6 is excellent and 1 is poor Effectiveness 5.5 Communication 6 Preparation 5 Overall rating 5.5 Additional comments include... "Mike was very engaging from the beginning. I always ask myself after a presentation-would I want to have a beer with this guy, my answer is a resounding yes!" "Speaker was great" "Very concise and provided excellent examples" "The presentation was interesting and all the examples were relevant to my field of work" "Great job of breaking the information down" "A lot of content to be covered in a short amount of time but Mike did a good job" Best Regards, Niamh

"A giant thank you for the smart, thought provoking and wonderfully insightful workshop yesterday. We're hearing nothing but good things on our side. Mike, you did a pitch perfect job of bringing the whole idea of "customer experience" to life. For our GI and IMC teams, it was incredibly validating: they're on the right path. Love now that you brought us some ideas on how to push even further: to create a Consumer Experience map as part of our DNA work—and to inform our Demand Overview annual planning; to think of our current Consumer Journeys as "feeds" into a brand's overall Consumer Experience Design.. and so much more. Hope everyone managed to get back home before the Deluge hit. Thank you again. Have a wonderful holiday season."

"What I liked best about working with Mike was the way he tackled big problems and turned them into even bigger opportunities. He has a fantastically creative approach to solving problems and increasing customer satisfaction at the same time." "O que eu gostei mais trabalhando com o Mike foi a forma que ele abordou grandes problemas, fazendo deles grandes oportunidades de negocios. Ele tem uma abordagem criativa fantastica para resolver problemas e aumentar a satisfacao do cliente ao mesmo tempo."

"What I liked best about working with Mike was the way he tackled big problems and turned them into even bigger opportunities. He has a fantastically creative approach to solving problems and increasing customer satisfaction at the same time." "O que eu gostei mais trabalhando com o Mike foi a forma que ele abordou grandes problemas, fazendo deles grandes oportunidades de negocios. Ele tem uma abordagem criativa fantastica para resolver problemas e aumentar a satisfacao do cliente ao mesmo tempo."

When we hired Mike to work with our mystery shopping and customer experience research firm, we were very fragmented with multiple offices, cultures and nationalities. He showed us how to communicate better, respect each other's differences, and come together as a team. Mike is so smooth and soft spoken. He opens up your brain and makes you think in a different way. I've heard him speak many times and never take notes. It's so easy to understand what he's saying and act on it.

Thanks for a great presentation to our group, and showing us how to solve the toughest business problems with unique approaches always enthralls our executive audience. You challenged each of us to think differently—from the customer's perspective—and that made all the difference. Great presenter. Great content. Practical take-aways. Thanks, Mike!

"Mike stepped in a few weeks before our event, when our keynote speaker had an emergency, and we were very pleased to have him. He spent many hours talking to us about what we were looking for out of our meeting and our business. Our franchisees liked his real world examples and understanding that we didn't want to just copy another successful brand. They left with some great ideas and a new understanding of giving customers an experience versus a service. Mike is highly recommended if you want an engaging speaker that goes the extra mile to understand the people he is talking to. Our franchisees said it was the best owner's meeting yet."

Because Mike works with companies from around the world and is so emotionally intelligent, he an read sublte cues, diffuse any resistance to innovative ideas, and get everyone on board and moving forward.

You were incredible! I enjoyed your presentation very much yesterday. After 7 years and sourcing close to 100 speakers, I have to say, you're in the Top 1%.

We really made the right decision in hiring Mike! Por qué lo contratamos a Mike? Es importante decir que antes de contratar hicimos un proceso de investigación bien detallado buscando consultores, speakers, talentos, realmente que nos dieran mensajes de valor para los fabricantes. En Mike vimos varias cosas. Lo primero que vimos fue un conocimiento muy amplio de consultoría en el proceso de transformación digital de algunos de los retailers más importantes de los Estados Unidos, como Best Buy, como Barnes & Noble. Y además ha trabajado con todo un background digital con la gente de Apple y con la gente de IBM. Claramente tenía la experiencia que necesitábamos para transmitir el mensaje a nuestros clientes. Otro gran valor que vimos es que no trae solo teoría sobre los temas que quisimos trabajar, sino que esos temas de la teoría los ha llevado a la práctica. Es decir, nos podía traer ejemplos, casos, conceptos reales que han sido exitosos en el desarrollo de negocios de algunos retailers. Eso fueron los motivos por los cuales lo trajimos y realmente creo que hicimos la decisión correcta. Ahora, qué fue lo que más nos gustó? De varias cosas. La verdad, la forma de trabajo. Durante las semanas previas a su presentación tuvo el profesionalismo de juntarse con nuestro staff y de preparar en tiempo y forma lo que nosotros estábamos pidiendo. Él mismo solicitó algunas sesiones de trabajo y contenido nuestro y material nuestro para enriquecer su presentación. Entonces, claramente la planeación que tuvo fue algo muy importante para nosotros y nos demostró que venía con el profesionalismo que teníamos y ya se transmitió correctamente los mensajes que nosotros previamente definido con él. Más allá de su conocimiento, que aportó muchísimo valor esto.

Mike, it was truly a great pleasure to have you as a speaker for the Latin American Management Summit. Event organized by the ADEN Educational Group to benefit the International Red Cross. Your presentation was one of the most commented and appreciated by the community of executives who participated in the Summit!!! Thank you for your professionalism and active participation !!!

Mike, en verdad fue un gran placer tenerlo como speaker de la Cumbre Latinoamericana de Management, la Empresa Post Coronavirus. Evento organización por el Grupo Educativo ADEN en beneficio de la Cruz Roja Internacional. Su presentación fue una de las más comentadas y agradecidas por la comunidad de ejecutivos que participó en dicha Cumbre!!! Gracias por su profesionalismo y activa participación!!!